We’ve very pleased to announce the programme for this year’s Harpies, Fechters and Quines Festival, organised in partnership with the Glasgow Women’s Library and the Edinburgh Womens’ Group Bonnie Fechters.
This year the focus is on women and film – Reel Women – and includes many free film screenings. Come along and meet like-minded folk, learn something new or just sit back and enjoy.
Find out more about cyber crime and how to avoid it at a free event hosted by the Crown Office and Procurator Fiscal Service. They’ll be joined by a representative from Police Scotland and will give information on internet security including:
Current cyber scams
Advice about safe surfing
How prosecutors consider cyber scam cases.
The event is being held at Central Library at 2pm on Thursday 16 February 2017 and may be particularly useful to people aged 50+.
A successful visit to the Scottish Parliament Information Centre took place on Monday 14th November. The visit started with a tour of the Parliament building including the Debating Chamber. SPICe staff, Simon and Edna, explained about the different parts of the building and functions and facilities that exist. In the Debating Chamber we had a look at where different MSPs and officials, special advisers and the public sit and learned about how voting takes place and how it is tracked. Also how the sessions are recorded and documented with substantive notes.
SPICe provide information for committees to make changes and recommendations. They provide specialist skills and bring in other external experts and gather information in different places in order to inform and provide knowledge for research committees.
Then there were two presentations which were very interesting and informative.
Kathryn explained about the Collection Management and Development. The collection consists of a small physical collection and a large electronic collection including PQs papers, Laid papers etc. They publish everything electronically rather than on paper. They provide an ILL service, material for debates, online subject guides on relevant and current topics e.g. referendum and newspapers and journals. The current topics are constantly changing so the collection has to be based on acquiring the latest information.
Some of the challenges, which are similar to many other libraries and information centres, are the budget and the shift to digital resources and how this impacts on staff and services. They have to make decisions on what to buy, whether to borrow or buy an item and consider different licence agreements.
Shona delivered a presentation about Enquiries and the CRM. She explained about the different types of enquiries and how they handle and record enquiries and provide management information. The ‘customers’ of SPICe are MSPs and their staff, parliamentary committees and Scottish Parliament staff. The enquiry desk is in the garden lobby which is on the main thoroughfare of the building so very accessible.
80% of the enquiries come through the central point. On the enquiry desk, staff deal with face to face enquiries and telephone enquiries but not email so that staff can give their full attention to the enquirer and get all the details especially the deadline. It is important for them to manage customer expectations especially about the ‘hot topics’ where in information has to be sourced for the first time or from 3rd parties.
Emails are dealt with off the desk and they work out whether it is a reference or research matter. If a research matter then gets passed on to a researcher, if reference then it is dealt with by the enquiry team. Most of the enquiries are received by email.
Enquiries are recorded in a database/IT helpdesk system which provides a knowledge base. The subject is recorded e.g. justice, economy, finance, education, health etc.This provides an insight into the most popular subjects and also on recruitment and expertise.
They have a Customer Relationship Management system which is proving valuable for responding to customer needs, working out what the question is, pre-empting issues and complaints and providing timely information via electronic channels.
They run Open Days and inductions for individual members and offer support for changing responsibilities. One of their future challenges is going to be how to supply information in a usable format in real time.
We had a look round SPICe, the library. The library supports the researchers who support the MSPs. The staff are there to provide answers to questions. The researchers suggest what is needed for acquisitions.
There is an ELISA visit planned to the Scottish Parliament Information Centre (SPICe) on Monday 14th November at 2.00pm.
The visit will consist of:
A tour of the Parliament building at 2pm – 2:45pm
A talk from Kathryn Appleby-Donald on the focus of the work of the Parliamentary collections team from 3:00 pm until 3:30 pm
A talk from Shona Skakle giving an overview of the Parliamentary enquiries service from 3:30 pm until 4:00 pm
A visit to the Scottish Parliament Information Centre (SPICe) 4:00 pm until 4:30 pm
Tickets are available via Eventbrite ELISA Visit to SPICe Tickets will be available until Friday 11th November at 13:00 as names of attendees will need to be submitted to SPICe for security purposes
(Places for the visit are expected to be very popular so if you do reserve a ticket and subsequently cannot attend, please cancel your ticket or contact the organiser firstname.lastname@example.org)
Ornella Pantani from the Main Library Helpdesk at Edinburgh University has submitted a wee post about their current exhibition:
Have you been a fan of the latest BBC programme ‘How to Stay Young?’. In this case, like me, you will have quite a surprise if you happen to go to the exhibition currently on display until the 26 November in the Exhibition Gallery, Main Library, University of Edinburgh, George Square. The Exhibition explores the pioneering and ground-breaking work in the field of educational research conducted by Professor Sir Godfrey Hilton Thomson, aimed to test the intelligence of every 11-year-old in Scotland.
In the last episode of the BBC programme, they went to Edinburgh to meet some of the very people that were involved in this original study, which represents in its totality the largest-scale of IQ test in Europe. So I’ve found very fascinating to learn in more details about this project, its creator, the way it was developed and its importance.
The Exhibition covers the professional life as well as the personal life of Professor Sir Godfrey Hilton Thomson, giving a full story of the man, his vision and achievements.
A very enjoyable and informative display for all to see.
The exhibition is free and is open Monday to Saturday, 10am – 5pm.
Nominations for the Business Committee, 2016-17 Current committee: Cleo Jones, Fiona Laing, Lauren Thow, Jane Condie, Julie Johnson, Clare Donlan , Ellen Peacock, Iain Young, Kirsteen Urquart.
All BC members are happy to stay on. The existing Business Committee were nominated by Elaine Simpson and seconded by Julie Arnot to serve for another year.
Tour of the Advocates Library
After the AGM, myself and Senior Librarian Andrea Longson provided tours of the Advocates Library building and Parliament Hall. There was also a small display of a few treasures from our collection.
Some rare books
The Advocates Library
The Laigh Hall – Advocates Library
The Mackenzie Building
The Laigh Hall
Many thanks to Andrea Longson for her time yesterday and while preparing for the visit.
This year’s Summer Gathering and AGM will be hosted by the Advocates Libraryand will take place on Monday 29th August, from 2.30-5pm.
The meeting will be held in the nearby MacKenzie Building (pictured) where refreshments will be provided. After the AGM, myself and Senior Librarian Andrea Longson will provide tours of the Advocates Library building and Parliament Hall.